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Customer Service

Our goal is to provide you with the best online shopping experience possible.
Please feel free to contact us if you need assistance of any kind.

Return Policy


If you are not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 business days of delivery to you.

Returns are subject to a restocking fee of 15% or $5.00, whichever is higher, and we do not refund shipping costs or RUSH Processing fees. We do not accept returns on any personalized orders and we do not accept partial returns on regular orders.

Please email us at info@partyfavorsonsale.com if you would like to return your order or if you have any questions about our return policy. Orders that are cancelled before shipping are still subject to a 5% processing charge.

Please follow the instructions on your invoice copy for returns. All returns must be shipped, we do not maintain a drop-off service or location. Please ensure you use a method of return shipping that provides you with package tracking - we cannot guarantee receipt of packages without return tracking. Return shipping is at the customer's expense.

*Please Note: We do not accept returns on discontinued, clearance or final items.
**There is a $5.00 fee to change an order after it has already been submitted.

*Please Address Returns To:

Party Favors On Sale
17 Gramercy Pl.
Box 4
Thornwood, NY 10594