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Customer Service

Our goal is to provide you with the best online shopping experience possible.
Please feel free to contact us if you need assistance of any kind.

Disclaimer


Shipping:
All orders placed using a credit card will ship within 5 business days.
UPS delivery time is between 1 and 5 business days depending on your location. If you need your wedding favors or favors sooner we also offer 3 day select, 2nd day air and overnight shipping. Shipping prices on heavy items or to the West coast may be slightly higher. If this is the case we will let you know right away before the order is shipped. For exact shipping charges on rush orders, please e-mail us at: info@partyfavorsonsale.com

Items that are out of stock:
If item is not in stock you will be notified of via email or telephone as to when it will become available. If you cannot wait until the item is back in stock and cannot find an item on the site to replace it you will receive a full refund on your order.

Personalized Items:
Personalized orders can take up to 10 business days for processing before they are shipped.

*NOTE: We are unable to ship replacements for any screen printed items such as personalized glassware or water bottles that arrive damaged or broken. In the event that some of the screen printed products you purchase do arrive broken/damaged we will refund your card for the number of pieces affected after you provide us with photo proof via email.
We recommend ordering a few extra pieces just in case.

We do not ship internationally:
Shipping outside of continental US is limited to Alaska, Hawaii, Puerto Rico, and Guam. For rates e-mail us at: info@partyfavorsonsale.com
We can ship to Canada but we are not responsible for any extra duty fees.

Payment:
We accept payment by credit card, personal check or money order.

Credit Card Orders:
We accept VISA, Master card, and American Express.

Orders by Personal Check:
Orders paid for by personal check will be shipped out 1 week after receipt of the check.

Broken Items:
If your wedding favors order comes damaged or broken we can replace the broken pieces or issue a refund on the broken pieces after they are sent back to us.

Typographical Errors:
We cannot be held responsible for typographical errors. These errors occur very rarely. If you have a question about a price that seems incorrect please inform us so we can investigate and fix the problem.

Disclaimer: When a shipping coupon code is taken, we cannot send replacements for any broken/damaged, missing or short-shipped items - we will issue refunds in these cases when photo proof of damage is provided.

If you choose to use a shipping coupon and then return your package for a refund, any shipping coupon amount taken will be deducted from any refund amount - this is in addition to posted restocking fees. This applies to complete and/or partial returns - partial returns are generally not accepted.

Returns:
If you are not satisfied with your order you may return it to us for a refund. Orders must be returned to us within 10 business days of delivery to you.

Returns are subject to a restocking fee of 15% or $5.00, whichever is higher, and we do not refund shipping costs or RUSH Processing fees. We do not accept returns on any personalized orders and we do not accept partial returns on regular orders.

Please email us at info@partyfavorsonsale.com if you would like to return your order or if you have any questions about our return policy. Orders that are cancelled before shipping are still subject to a 5% processing charge.

Please follow the instructions on your invoice copy for returns. All returns must be shipped, we do not maintain a drop-off service or location. Please ensure you use a method of return shipping that provides you with package tracking - we cannot guarantee receipt of packages without return tracking. Return shipping is at the customer's expense.

*Please Note: We do not accept returns on discontinued, clearance or final items.
**There is a $5.00 fee to change an order after it has already been submitted.

*Please Address Returns To:

Party Favors On Sale
17 Gramercy Pl.
Box 4
Thornwood, NY 10594


Shipping Promos & Coupon Codes:
When you use our shipping promos or coupon codes, Favor Warehouse reserves the right to refund for any pieces reported as missing/damaged given the significant shipping discount already provide.

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